Terms of service

These terms of service govern your access to and use of floo. floo is owned and operated by floo labs Inc. By creating an account or using floo, you agree to these terms, our privacy policy, and our acceptable use policy.

floo is a deployment platform that builds, hosts, and manages web applications on your behalf. You provide source code via GitHub, and we build container images, deploy them to cloud infrastructure, and route traffic to them.

You must be at least 18 to use floo. If you use floo for an organization, you confirm that you have authority to bind it to these terms, and "you" means that organization. You are responsible for actions taken through your account by your team, your API keys, and any AI agents or automation you authorize.

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and API keys. You are responsible for all activity under your account.

You retain ownership of all source code, data, and content you deploy through floo. We do not claim any intellectual property rights over your content. You grant us a limited license to host, build, and serve your content as necessary to provide the Service.

Repositories you connect from your own GitHub account stay yours and under your control. Repositories floo creates for a managed project are hosted in a floo-managed GitHub organization, but you own the code in them and can clone it at any time. To have a managed repository transferred to your own GitHub account, including before closing your floo account, email team@getfloo.com.

You may not use floo to deploy applications that violate any applicable law, infringe on intellectual property rights, distribute malware, send spam, mine cryptocurrency, conduct denial-of-service attacks, or host content that is illegal, harmful, or abusive. We reserve the right to suspend or terminate accounts that violate these restrictions. See our acceptable use policy for details.

Prepaid Paygo uses credits purchased through Stripe. Metered usage is deducted from your credits at the published rates. Adding credits authorizes that purchase and saves your card. While auto top-up is on, it also authorizes floo to charge your saved card whenever your credit balance falls below $5, for up to the amount of your most recent credit purchase plus any unpaid usage, and to add those credits once the payment settles. A top-up never adds more credits than a monthly spending limit you set still allows. Auto top-up is on by default once you add credits under these Terms. You can turn it off at any time on the Billing page or with the floo CLI, and floo turns it off if a charge to your card is declined. We email your organization's administrators each time your card is charged.

When your credits run out, new work is refused and running services keep running; their usage is charged to your saved card when unpaid usage reaches $25 and at the end of each month if at least $0.50 is unpaid. Running services may be stopped if a charge fails, if unpaid usage exceeds $50, when a spending limit you set is reached, while a refund you requested holds all of your remaining credits, or while your account's billing status is pending or cannot be verified. Usage already incurred remains chargeable, including usage reported after a stop or an account closure.

You may request a refund of unused purchased credits by emailing team@getfloo.com. Refunds require approval by floo after accounting for usage and any pending payment adjustments. Credit already consumed by usage is not refundable, except where required by law. Approved refunds reduce your remaining purchased credit.

Subscription plans are billed monthly through Stripe. You authorize the recurring charges for your selected subscription. You may cancel at any time; cancellation takes effect at the end of your current billing period. Subscription fees are not refunded for partial months, except where required by law.

Fees exclude taxes, which you are responsible for paying. If a payment fails, we may suspend paid features after notice. Price changes take effect at the next billing period after notice.

floo relies on third-party providers listed on our trust page. Managed services such as databases and caches are provided through them, and their availability is subject to their own terms.

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice. Scheduled maintenance will be announced in advance when possible.

Features marked beta or preview are provided for evaluation and may change or be withdrawn. They are excluded from any availability commitment.

You may send us suggestions or other feedback about floo. We may use that feedback without obligation to you.

floo is provided "as is" and "as available". To the maximum extent permitted by law, floo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, floo's total liability is limited to the greater of $100 or the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or service interruptions.

You will defend and indemnify floo against third-party claims arising from your applications, your content, or your end users' use of your applications. This obligation also covers third-party claims arising from your breach of these terms or the acceptable use policy.

If you believe content hosted on floo infringes your copyright, send a notice to legal@getfloo.com. Include the work claimed to be infringed, the URL of the material, your contact details, a statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your signature. floo will remove or disable infringing material, notify the account owner, accept counter-notices, and terminate repeat infringers.

We maintain infrastructure-level backups of platform data. However, you are responsible for maintaining your own backups of application data and source code.

To close your account at any time, email team@getfloo.com. We may suspend or terminate your account for violations of these Terms or our Acceptable Use Policy. Upon termination, your deployed applications will be shut down and associated data will be deleted within 30 days. The sections on ownership, indemnification, disclaimers, limitation of liability, and governing law survive termination.

Our privacy policy explains how floo collects, uses, protects, and shares data. Business customers that need a Data Processing Agreement can contact us.

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Disputes go to the state or federal courts located in Delaware.

You may not assign these terms without floo's consent; floo may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. These terms, our privacy policy, and our acceptable use policy form the entire agreement between you and floo about the service. If any provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later. floo is not responsible for delays or failures caused by events beyond its reasonable control.

We may update these Terms from time to time. We will notify you of material changes via email or dashboard notification. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Email legal@getfloo.com.